Roof Inspections and Consultations Focused on Lasting Value and Reliability
The experts at Stone Creek Roofing take a focused approach to your home or building’s roofing needs, but we do it differently than many other roofing companies. Most companies start with your roof and then turn to you, but they have it backward—we begin with your concerns, questions, and expectations and then move on to a residential or commercial roof inspection and consultation once you’re ready.
Are you under the impression a roof inspection is the first step to making smart roofing decisions? The process actually starts even earlier than that. Your first step is finding straightforward answers about the immediate roofing questions on your mind, outlining a few short-term and future goals, and then defining a budget.
That’s why our experts believe most roofing companies have the process backward. They jump to an immediate inspection and then think about you, but you almost always have questions and concerns before that point. We reverse that approach by first focusing on you, answering your questions upfront, and clarifying your concerns from the outset. With your priorities communicated, we then turn to your roofing system.
When it’s time for an inspection, we offer both virtual and in-person consultations to provide the flexibility to choose the option that feels most comfortable for you.
From there, it’s time to get up on the roof and assess the condition of your roofing system while keeping an eye out for your specific concerns and answers to your questions. Your roofing specialist then brings the findings back down to earth for you with a detailed report that includes pictures, explanations, and recommendations for any areas of concern.
Inspecting your home’s roof should be about more than just protecting your investment—it also protects your family’s well-being and peace of mind. Stone Creek Roofing starts with you and your family, first prioritizing your questions, needs, and safety. Only then do we get up on the roof, assess for damage, and find the answers to your concerns. From there, we provide realistic recommendations, cost estimates, and stress-free repairs.
Your building’s commercial roofing system is too large of an investment to push aside roof maintenance when you’re too caught up with everything happening under your roof. Our commercial roof inspection and consultation services make it easy to prioritize ongoing maintenance with simple scheduling and straightforward recommendations. Since many of our inspectors are also certified adjusters, they’re specifically equipped to leverage insurance claims and payouts in your favor.
One of our experts is ready to inspect your roof and share the findings virtually to prioritize safety without compromising clarity.
Stone Creek Roofing & Exteriors is committed to maintaining a safe and healthy environment for our customers, employees, and community. From the moment you connect with us to request a free inspection and all the way through completion of the project, we promote quality, safety, and security.
To that end, Stone Creek Roofing has enacted the following procedures:
While we’re on your home or building’s roof, we can also inspect the gutter system and recommend any repair, replacement, or maintenance needs.
During the Inspection Process
- All of our Project Managers carry appropriate personal protective equipment (PPE) with them at all times. When a homeowner requests a free roof inspection, our Project Manager wears their PPE the entire time they are on the homeowner’s property. This, of course, protects both our Project Manager and the homeowner.
- Following the inspection, our Project Manager uploads photos of the roof, gutters, windows, etc. into an app that creates a virtual inspection. This virtual inspection, which includes labeled images placed on a personalized web page, is sent to the homeowner so they can view the details of their roof’s condition.
- After the homeowner has accessed their home’s virtual inspection, the Project Manager schedules a virtual or in-person meeting with the homeowner, depending on the homeowner’s preference. If the homeowner requests a virtual consultation, the Project Manager can arrange for a conversation using Zoom, FaceTime, Skype, or phone (i.e., whatever technology the homeowner is comfortable with). The Project Manager discusses their evaluation of the roof with the homeowner. The virtual consultation allows the homeowner to view photos of their roof during that discussion with our Project Manager.
- If roof damage warrants an inspection by the homeowner’s insurance company, the Project Manager is typically on site during the inspection by the insurance adjuster to answer questions and represent the homeowner. During this inspection, our Project Manager enacts all appropriate social distancing and safety measures.
- In the event that there has been interior damage to a home, we ask that the homeowner take photos and send them to the Project Manager. In most cases, the Project Manager can simply use the photos to successfully assess the cause of damage and required remediation. If we are required to enter a home, we are extra vigilant to ensure that we communicate effectively with the homeowner, enact appropriate health and safety measures, and do only what the homeowner is comfortable with us doing.
During the Construction Process
- We require that our roofing and gutter crews use appropriate PPE and maintain appropriate social distancing during the construction process. A Project Manager and/or Production Manager is on site (on the ground) during the entire build to ensure that safety protocols are followed. If there are corrections that need to be made, the on-ground supervisor communicates directly via walkie-talkie to the crew supervisor (who is typically on the roof) to provide feedback regarding safety breaches.
- During construction, we encourage homeowners to simply stay inside. However, we work with homeowners to ensure that they can come and go as needed.
When inspecting your roof for damage or maintenance requirements, you need to keep your home or building’s insurance policy in mind. Many homeowners, building owners, and even roofing companies never think about the insurance factor, and when they do, it’s often not until the later project planning phases. That wouldn’t be a problem if filing an insurance claim for a roof repair or replacement project wasn’t a tedious, drawn-out process with no guarantees. The sooner you get started, the better the chance of project success.
Stone Creek Roofing helps you start answering critical insurance questions as early as the inspection stage. Not sure if your insurance policy covers roof replacement in the first place? Maybe you already know it does, but you’re still trying to decide if you should file an insurance claim. Wherever you’re at, our experts provide insurance claim insights you won’t hear anywhere else, setting you up to make a smart choice while maximizing payouts and protecting your policy.
We get it right by prioritizing your needs and questions before we ever climb on the roof. Let’s start with a free inspection and consultation scheduled at your convenience.